Battered, Bruised and Brimming With Opportunity – General Practice in 2023 and Beyond
Key
Takeaways
The Key Challenges to tackle as a priority, The hidden opportunities that those challenges present,
Real case studies demonstrating how other Owners have taken advantage of those opportunities.
10:00 AM – 11:00 AM
George Sotiris
Topic
HR can be a pain in the bum – 4 tried and tested tactics to simplify HR
Key
Takeaways
Where are we now? – What has changed in the last 3 years;
Get the basics right from the beginning;
Optimize and future proof your workforce; and
Engage your staff for retention.
11:00 AM – 11:30 AM
Coffee Break
11:30 AM – 12:30 PM
Julian Whitehead
Topic
The Five Legal Pillars for Owners to avoid pain like you would not believe possible!
Key
Takeaways
Lease – what are the fundamentals and what can be fixed.
SCALE MY CLINIC has Helped GP Owners Generate Millions
of Dollars!
Wildly successful Scale My Clinic has created yet another dynamic conference to help GPs scale in spite of the volatile economy. Rather than reinventing the wheel, follow proven strategies and successful practices from GPs who have forged the way for you. Leverage the vast experience of 12 experts in this one-of-a-kind event designed to launch your clinic forward!
Expert Speakers
UNLOCK YOUR CLINIC’S FULL POTENTIAL WITH GUIDANCE FROM INDUSTRY-LEADING EXPERTS
Jim Doumakis
JOSE Health IT
Topic
The IT security and redundancy Magic Bullet. Is there one?
We’ve Helped Thousands of GPs Scale Their Practices
"I am glad and thankful to you guys for setting up the seminars. For me, the most valuable were the accountants. I love the variety you guys offer because everyone is at a different stage."
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Grace SiaManaging Director SIA Medical Centre VIC
"The choice. The fact that you guys provide competing businesses as speakers to me is a really good thing"
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Kath TeagleOwner Mayfield Medical Connection Mayfield, NSW
"I have been following Scale My Clinic for a while now. I didn't expect it to be such a beautiful conference, thanks for orgainsing all those people. It was wonderful"
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Nadim TaoumAspiring General Practice Owner
"Lovely, that morning session was just so good. Keeping that focus with a sense of purpose and building your resilience in so many different ways"
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Anjali PalmerOwner/Managing Director Bauhinia Health Katherine, NT
"There is always something to learn and I really appreciate that. Sachin and Todd are so passionate about what they do, I love listening to them"
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Dr Gudrun Muller-GrotjanOwner/Principal GP Lighthouse Surgery Narooma, NSW
Scale My Clinic’s most dynamic conference was designed to set your clinic apart and drive it forward through exceptional service, expertise, and functionality. Get a competitive edge with these essential strategies and re-engineer your clinic to become your area’s ideal go-to clinic.
We are on a mission to help all GPs reach new heights in 2023. With the option to meet in-person or online, there’s no reason not to attend this powerful and accessible hybrid training. In today’s volatile economy, GPs need to understand how to navigate their clinics in these precarious waters. Access this carefully-curated, growth-focused conference filled with actionable steps you can implement from Day 1.
Claim your spot at GP Futurama 2023
the must-attend event for the General Practice Community
Jim Doumakis (Bachelor Arts – History/ Bachelor of Information Systems) formed JOSE Health IT in 2002. The focus is on providing health professionals implement and maintain secure and commercially responsible IT/IM strategies.
On a variety of different network platforms
All aspects of Medical Centre IT/ IM requirements
Comply with relevant retention laws and peak government body standards
Supports over 1700+ medical professionals
J.O.S.E is short for J=Jim, O=Olga, S=Stephen, E= Eliza
Why is this topic important to you?
Regardless of the network type, there are no “ Magic Bullet” to 100% protect your network
Key takeaways from the session
Educate your staff
Understanding key aspects your IT network
Understanding where you are exposed.
Multi layer backups – why these are critical in case of a compromise.
George Sotiris
Director – Health Industry Employment Services
George Sotiris is the Founder and Director of Health Industry Employment Services. George is a Workplace Relations Specialist who has devoted his professional career to the health industry.
His passion for the sector started when he commenced working for the Australian Medical Association Queensland in its Workplace Relations team. For 5 of his 10 years’ service with the peak body, George was held the position of Workplace Relations Manager where he continued to provide practical HR solutions to hundreds of practices and was an advocate for members he worked with.
George’s genuine appreciation and understanding of the constant HR pressures practices are under, motivated him to start his own business – Health Industry Employment Services. HIES launched in 2018 and continues to provide pro-active HR solutions and support to hundreds of Members on a national level and educates 1000’s in the industry.
George believes that any successful practice is built on strong employment foundations that create accountability from the top, down. Dealing with staffing disputes is amongst one of the most challenging issues owners and managers will have to deal with. George and the HIES team assist to simplify these complex issues and educate practices on how to build strong systems that create better workplaces.
George is passionate, dedicated and driven in providing the health industry with workplace relations support that makes a difference.
Why is this topic important to you?
Working in an overregulated Industrial Framework, it is becoming harder and harder to employ staff in Private Practice. This session will take you through the core concepts and employment trends that shape the way we employ our staff.
Key takeaways from the session
Where are we now? – What has changed in the last 3 years;
Get the basics right from the beginning;
Optimize and future proof your workforce; and
Engage your staff for retention.
Julian Whitehead
Partner, Whitehead Legal
Julian Whitehead is a partner at Whitehead Legal and has been exclusively advising health care professionals in their commercial matters throughout Australia for a decade.
Julian’s commercial advice is phased and aligned with a practitioner’s career span – a journey that begins with starting-up a practice or buying a practice and creating practice foundation documentation (shareholder/partnership agreements, employee/contractor agreements and HR/performance management documentation) to securing the practice for the long-term, personal milestones (residential purchases and estate planning) and succession planning for selling the practice.
Julian has also recently implemented an integrated subscriber-based employment law/HR management platform that is actually managed by health lawyers via Whitehead Legal’s website.
Why is this topic important to you?
Increases the value and attractiveness of your clinic
Assures lesser-known compliance requirements
Removes clinic mistakes on documentation implementation (or lack thereof)
Key takeaways from the session
Lease – what are the fundamentals and what can be fixed.
People management (how and when to document and implement SFA’s)
Permission to practice – are you contravening your permitted use?
Intellectual property and Privacy – are these items up to date?
SARAH BOORMAN
Co-Owner of Clinic Academy
Sarah Boorman is the Operations Manager for M3 Health, a group of medical centres in metropolitan Melbourne. Sarah has fifteen years experience in healthcare, she began her career as a registered nurse where she developed a passion for inspiring human behaviour and cultivating transformative change. The journey began with patients and through leadership opportunities advanced into leading change initiatives with healthcare teams.
Sarah has worked across public, private, and corporate healthcare settings both in Australia and overseas and believes that primary care provides the most enriching opportunities; The ability to solve problems close to the source and have meaningful impact with individuals and whole communities. Sarah is known for her love of solving complex problems and loves a good process! Outside of work Sarah lives in regional Victoria and loves getting out into the great outdoors with her young family.
Why is this topic important to you?
Practice Nurses are the biggest untapped resource in your clinic, learn how to unlock nurse performance
Key takeaways from the session
Explore the practice nurse genius model
Learn what is required to unlock nurse performance
A look at a practice nurse training program for your practice
Realistic timeframes and expected results
RYAN SELA
General Manager, GP Book Keeping Services
With the rapidly changing environment in the medical industry, it now more than ever very crucial that you manage your finances in your business.
Be on top of your numbers!
Keep Close eye on your cashflow
Knowing key areas to focus, monitor and analyse
This session will help you get on the right track with your finances
Why is this topic important to you?
The General Practice environment is changing constantly and it is super critical to make sure that you are on top of your financials.
This could be the last of your worries with everything that is going on, but detrimental to the business if not looked at closely.
It is important that your bookkeeping is been managed well in line with the right structure, systems and processes.
Key takeaways from the session
knowing your numbers
Understanding your cashflows
Monitoring Key Performance Indicators
Structure and clarity
Leveraging some keys automation, tools and systems
KODY THOMPSON
Director, Lightning Sites
Director, GP Hero
Kody Thompson is best known as an award-winning entrepreneur, international speaker, and the founder of the hugely successful web development company Lightning Sites. Kody started his first business with $250 of business cards to pay the bills while working full-time as a volunteer Youth Pastor. Within just seven years Kody turned his $250 investment into over $3.5M profit. Building over 1,200 websites, servicing over 800 clients every month and generating in excess of 500,000 leads for his clients. Kody has built a team of over 100 virtual staff for Lightning Sites and has gone on to place over 300 virtual staff for his clients. On a personal note, Kody is a devoted husband and father of two girls. He is passionate about giving back and has launched a not-for-profit project in the Philippines Love @ Scale supporting 250 students.
Why is this topic important to you?
Rising inflation, difficulty finding staff and the ever increasing demand on clinics to produce more in the same amount of time has led to practices fighting to maintain profitable operation, and frankly, to remain sane!
We MUST find ways to be more efficient if we are serious about offering patients the highest level of care whilst building a successful business model.
Key takeaways from the session
What separates thriving practices from those in the endless loop of admin struggles
How to build effect admin teams that complete more work, in less time
Why more software is never the answer to improving your efficiency
Where to find admin staff and build your team of admin superheroes
How owners can empower their Practice Managers and 10X their output
PAUL COPELAND
Director – William Buck
Paul is a Chartered Accountant and Director at William Buck Chartered accountants with over 25 years’ experience advising clients in the medical industry in relation to business development, strategic planning and tax effective structuring.
Paul’s experience includes assisting practices at a start-up phase, working with group practices and assisting individuals to sell their practice.
Paul has extensive knowledge on practice valuations, benchmarking and payroll tax.
Paul’s expertise in the medical industry has seen him work and present with organisations including the Australia Medical Associated, the Australian Association of Practice Managers and the RACGP to name a few.
Why is this topic important to you?
General practice is evolving and the pace of change seems to increasing. Ignoring changes in the business environment risks the financial security of your practice and yourself.
Taking control of your finances will help you position yourself strongly for the future.
Burn out and exhaustion post pandemic is high within the profession. Don’t let this lead you to make rash decisions about your practice.
Key takeaways from the session
Be proactive in your practice and not reactive – recharge and refocus on your financial goals
Understand the value of your practice and what you can do to improve that and take advantage
Tax and investing strategies to improve your financial position
MARCUS WILSON
CEO – Surgical Partners
Marcus is an Engineer by training, and is passionate about implementing technology-based solutions for the complex challenges facing healthcare practices. Surgical Partners offers clients a mixture of industry level experience, as well as a track record of understanding and resolving issues at the practice administration level. Marcus holds Undergraduate degrees in Chemical Engineering and Commerce, an MBA from INSEAD, and is a CFA charter holder.
Why is this topic important to you?
With financial compliance and GP recruitment only getting harder, there must be a easier way to digitally manage your customer doctors. This session will showcase that future, and its much closer than you think
Key takeaways from the session
Flow of funds – how to achieve control but maintain ownership of funds with individual doctors
Ultimate income transparency for your customer doctors
Digital management of your contractual and financial relationship with doctors
How to position your practice for this future
Chris Smeed
CEO and Founder of Cubiko
Chris Smeed is the co-founder and CEO of Brisbane-based software startup Cubiko, an innovative platform dedicated to helping general practices gain insights into their practice business and operations every day. For the last seven years, Chris has seen first hand the opportunities that can be realised through harnessing the power of practice data, having worked across practice management and practice support roles himself. Since 2012, Chris has been the Director of Finance and Business Development at Inala Primary Care (IPC), a large not-for-profit healthcare organisation pushing the boundaries of quality services available to disadvantaged communities. Chris is a surveyor for AGPAL and a Director for a number of companies across both the not-for-profit and commercial start-up space and is renowned for his enthusiasm, high energy, commitment, and proactive approach to making practice life healthier.
Why is this topic important to you?
Ever wondered how other GP practices are tracking and where to focus your precious time? join this session as we take a deep dive into billing and how it directly translates to a successful practice business.
Key takeaways from the session
How better billing builds a successful practice
How to measure the profitability of services
The key trends we expect to see in 2023 based on Cubiko's benchmarking dataset
The essential metrics to track in your practice to increase billings
Daily workflows you can use to enable your team to bill more efficiently
Claire Ponsford
Co-Founder and owner
– Wavelength International
Claire Ponsford is cofounder and owner of Wavelength International. With a proud 22-year history, Wavelength have one of the largest and longest-standing General Practice recruitment teams in Australia, offering both permanent and locum GP recruitment services.
With a background in Health sector Human Resources management and medical workforce planning in both the UK and Australia, Claire is passionate about sourcing, attracting, onboarding and retaining talent. Having grown Wavelength from 2-100 staff she also has first-hand experience of some of the challenges of hiring for growth and the benefits of choosing the right people to join your team.
Key takeaways from the session
Establishing your Employee Value Proposition
The art of a good sourcing strategy
Step by Step Guide to a Best practice recruitment process
What is EX and how does it help you attract and retain staff
Your annual calendar of EX events
DR TODD CAMERON
Co-Founder – M3Health and
Co-Founder – Scale My Clinic
Todd is a GP and opened his first clinic in 2003 in Caroline . He and his team grew Modern Medical to a network of nine locations. A founding Board Member of ASX listed BGD later Zenitas ASX : ZNT),Todd switched from running medical clinics to conducting due-diligence and saving owners from their own mistakes.
As a founder of Scale My Clinic, Todd’s personal mission is to give GP clinic owners their lives back and create financially sustainable GP Practices. He does this by helping our members design better teams and systems which open the door to excellence.
Why is this topic important to you?
Balance is critical for Practice Owners. The best way to deliver on your dreams for ownership is to have a plan.
The plan will differ for all of us, let’s understand whats right for you.
Key takeaways from the session
What tradeoffs are you making at the moment?
What needs to improve for you?
How good could it REALLY become?
How do i get there?
DR SACHIN PATEL
Founder & Director – Aged Care GP and
Co-Founder – Scale My Clinic
Sachin Patel is a GP entrepreneur specialising in business coaching whose mission is to help General Practice Owners transform their businesses and their lives. Sachin co-founded Scale My Clinic (2018). In addition, he operates Aged Care GP which he founded in 2014.
Sachin was the Managing Director (2015-17) of Dr Sicknote (now known as Qoctor) a revolutionary telehealth service for the Australian marketplace.
Sachin was Co-Founder and GP Principal at Laurimar Medical & Mernda Village Medical between 2010 and 2016 where he developed and oversaw the 19 doctor, 50 staff multi-site operation.
Sachin’s clients describe his coaching style as ‘subtle and highly effective’, ‘gifted at asking the right questions at the right time’.
Why is this topic important to you?
There has been a lot of negativity surrounding General Practice. We hear the word ‘crisis’ again and again. It seems General Practice takes knock after knock. Some even ask – ‘is it worth it?’ What can we learn from those that are progressing and succeeding despite the headwinds?!
Key takeaways from the session
The Key Challenges to tackle as a priority, The hidden opportunities that those challenges present, Real case studies demonstrating how other Owners have taken advantage of those opportunities.
