12 value-packed sessions over 2 days by 15 experts.
This SGPO Digital Conference will help you ‘Rest and Reframe’, following a very difficult 6 months. Much as we would love to take some time out, travel is risky and expensive right now, and it is NOT the time to abandon learning.
Our events are tailored to the needs of Owners and Practice Managers
How to address and fix top priorities in the minds of Owners.
Only hear from the most experienced experts in the sector.
Tried and tested solutions only. No dreamy fluff 😜
2 days to connect with experts and colleagues from the safety at your own space.
If you can’t attend every session, that’s cool, we will share the recordings.
August 27th - 28th
9am - 4pm AEST
HEY! Great News!
The Successful General Practice Owner Digital Conference is back this 27 – 28 August!
Themed Reset & Rewind the Conference will give you the opportunity to hear from the best in the industry on how to scale your GP business.
AND, I have got a great deal for you!
Click on the RESERVE MY SPECIAL SEAT button to get your ticket at AUD 147 (normally AUD 197)
12 value-packed sessions over 2 days by 15 experts.
This SGPO Digital Conference will help you ‘Rest and Reframe’, following a very difficult 6 months. Much as we would love to take some time out, travel is risky and expensive right now, and it is NOT the time to abandon learning.
Our events are tailored to the needs of Owners and Practice Managers
How to address and fix top priorities in the minds of Owners.
Only hear from the most experienced experts in the sector.
Tried and tested solutions only. No dreamy fluff 😜
2 days to connect with experts and colleagues from the safety at your own space.
If you can’t attend every session, that’s cool, we will share the recordings.
Speaker Gallery
Albert Naffah
CEO - Commonwealth Bank Australia - 2021
How General Practices are successfully getting Patients to pay more for their service because Government
Won’t!
Key takeaways
Transition from bulkbilling to mixed or private billing
If you are already mixed or private billing, learn how to have more patients willing to pay more
How to deliver high value and charge accordingly – get paid what you’re worth
Eliminate waste on the expense side
10:00 AM – 10:50 AM
Chris Smeed
Topic
The Benchmark Reveal – Which Datasets are Successful Owners Using, and How Can You Get Yours?
Key takeaways
The General Practice industry trends found in benchmarking data
What these trends mean for practices and practice owners
Why practice owners need to adopt data
How practice owners can save time and see more patients through improved process
11:00 AM – 11:50 AM
Paul Copeland
Topic
Focus on Filling your Financial Bucket and Avoid Drilling Holes in it
Key takeaways
Understanding the “real” potential for payroll tax in your practice and how to minimise this risk
Use benchmarking data to help plan financially for the coming year
Maximise your opportunities to minimise tax legally
Guaranteed walk away with something you did not know
12:00 PM – 12:30 PM
Lunch
12:30 PM – 01:20 PM
POWER SPEAKER – Andrew Griffiths
Topic
It’s Time to Start Charging What You’re Really Worth
Key takeaways
Hot off the back of my latest book, “Someone has to be the most expensive, why not make it you?”,
this keynote presentation is designed to help business owners, entrepreneurs, leaders – really
anyone in business, appreciate their worth and value in a changing world. Being the cheapest is a
terrible strategy, filled with so many issues. But it’s not easy to start charging what you’re worth
if we are running on old data, poor self worth and lack of an alternative model. My whole message
here is that there has never been a time than right now to start charging what you are truly worth.
And this covers a lot of ground. Energetic, fun and with a deep and powerful message, this is one of
my most popular presentations.
01:30 PM – 02:20 PM
Marcus Wilson
Topic
Payroll tax and Flow of Money: Practical Implications
Key takeaways
Always seek professional legal and accounting advice
No option is without cost and risk
Plan for the change management pain involved
Tips to avoid losing your staff and doctors in the process
There is light at the end of the tunnel
02:30 PM – 03:20 PM
Dr Emily Carroll
Topic
Tales of Success from The Front Lines in (very) Tough Times
Key takeaways
This session will explore the journey of two members of Scale My Clinic, as they share their
experiences of what did and didn’t work as leaders, the challenges they encountered, how they
overcame these and the lessons they learnt. Often general practice can feel very isolating but by
sharing our stories we realise that other owners are experiencing the same issues.
03:30 PM – 04:45 PM
Expert Panel Discussion
Reset and Reframe your mindset and business.
Dr Annie Marshall (General Practitioner/ Director – Rozelletotalhealth, Rozelle, NSW),
Dr Sarah Chalmers (President-Australian College of Rural and Remote Medicine),
Albert Naffah (CEO – Commonwealth Bank Australia)
Clodagh O’Doherty (General Manager, The Bennelong Medical Clinic)
Candidates for RACGP Presidents
Dr Julian Fidge
Associate Professor Charlotte Mary Hespe
Dr Nicole Higgins
Dr Chris Irwin
Professor Brad Murphy
Dr Chris Ogonowski
Dr Kate Wylie
Day Two 28th August 2022
09:00 AM – 09:50 AM
KEYNOTE SPEAKER – Stacey Barr
Topic
How Performance Measurement is Really a Problem Solving Tool
Key takeaways
Why measuring performance equals problem solving
The worst thing we can do with a KPI or performance measure
How 10-year-olds can help us write better goals
Why brainstorming must stop
The most valuable feature that off-the-shelf dashboards are missing
10:00 AM – 10:50 AM
Ryan Sela
Topic
GP Financial Operating System – “Fix your Financial Focus”
Key takeaways
Fixing Foundations
Leveraging some key automation, tools and systems
Tracking your numbers
11:00 AM – 11:50 AM
Kody Thompson
Topic
How To Save 70% On Your Admin Staff Costs
Key takeaways
7 reasons why your clinic MUST embrace the power of Virtual Assistants
How Virtual Assistants will help your Australian team to be more productive and avoid burnout
A list of 138 things GP’s can outsource to a Virtual Assistant
How to ensure you and your patients data is kept safe when working with distributed team members
What are the 3 main ways to find a Virtual Assistant and which is best
How to calculate what you’ll pay, plus how and when to make payments
How to get your new hire off to a great start and build a winning culture
The 3 biggest management mistakes most make and how to avoid them
How to go from one to building a small or large team of Virtual Assistants
12:00 PM – 12:30 PM
Lunch – Gratitude Rooms
12:30 PM – 01:20 PM
Dr Todd Cameron
Topic
GP Recruiting 101.
How to make it rain in a drought
Key takeaways
Common mistakes
Build the bait
Get active – quantity > quality
Be prepared
Close the deal
01:30 PM – 02:20 PM
Kim Mccauley
Topic
Adapting to a changing landscape to lift the viability and sustainability of your practice.
Key takeaways
What are the macro economic factors impacting general practice.
How are practice owners maintaining / increasing profits against rising costs.
How can technology both enhance the patient experience and improve sustainability of a practice.
"I'am very glad.I'm so thankful to you guys for setting up the seminars, because i actually did learn a lot and the most valuable this for me,the accountants.i love the variety that you guys offer"
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"The choice the fact that you guys provide computing bussinesses as speakers.To me, i think that's a really good thing.It does make me go,hmm should i you use those guys?"
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"It's Amazing actually. i did not expect it be a such a beautiful conference actually.that was really very useful.thanks for organising all those people"
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"Lovely, all that morning session was just so good.i think keeping that focus on sense of purpose adn building your resilience in so many different ways,that was just, ' cause you kind of get sidetracked."
click to watch
"I like today very much. there's always something to learn.so i really appreciate it. sachin and todd, I think are so passionate about what they do."
click to watch
Albert was appointed CEO of CommBank Health in 2021, with responsibility for developing and taking to market CBA’s comprehensive offering to the Australian healthcare and aged care sectors. CommBank Health comprises market leading solutions including Smart Health, Whitecoat and leading commercial lending solutions. Prior to his current role Albert was the General Manager of Payments and the Data Economy at CommBank where he was responsible for shaping the bank’s payments strategy, managing the retail and business payments product suite and industry and regulatory engagement. Albert’s remit has included the commercialisation of emerging technology such as the New Payments Platform, APIs, open banking and mobile payments. In his current role, he leads a health industry vertical focussed on serving the financial services needs for healthcare professionals and businesses of all sizes, as well as working with insurers, governments and patients to deliver innovative solutions. Albert has 25 years’ experience in financial services across general management, strategy, business development, corporate and regulatory affairs, and operations. He’s had extensive experience in Australia, New Zealand and the US with CommBank, Mastercard and Westpac. Albert holds a Bachelor of Commerce and Bachelor of Law.
KIM MCCAULEY
National Director, CommBank Health Strategy & Insights
Kim has 35 years banking experience and performs a national role providing expert advice, training and oversight to health banking specialists around Australia on lending criteria and structuring, the regulatory and compliance landscape, current and future trends impacting the sector, benchmarking and risk appetite. Kim has a strong reputation for delivering market-leading solutions for clients.
Why is this topic important to you?
General practice owners today face falling real income from the MBS, rising inflationary cost pressures, a rapidly evolving technological landscape and changing patient expectations. We explore how practice owners are adapting, embracing technology and successfully growing their business.
Key takeaways from the session
What are the macro economic factors impacting general practice.
How are practice owners maintaining / increasing profits against rising costs.
How can technology both enhance the patient experience and improve sustainability of a practice.
Dr Annie Marshall
General Parctitione / Director – Rozelletotalhealth, Rozelle, NSW
Dr Annie Marshall is a GP and co-owner of Rozelle Total Health, along with her GP husband. Trained in rural WA as a procedural GP, Annie decided to go into business ownership so that she could structure her practice in a way that aligned with her values, allowed her to apply her clinical skills, and also balance the demands of busy family life with three small children. Since buying the practice in 2016, Rozelle Total Health has grown into a thriving practice with 15 GPs, allied health and visiting specialists. Annie has found that practice ownership has challenged her in unexpected ways and she enjoys the perpetual journey of personal and professional growth.
Stacey Barr
The Performance Measure Specialist
If you find that people avoid anything to do with performance measurement, or you have goals that seem impossible to measure…, or you’re tired of measuring trivial things…, or you’re drowning in dashboard graphs and charts and dials, but don’t feel any more informed…, then you’re not alone.
But it doesn’t have to be this way. Our next speaker, Stacey Barr, is a world-renowned expert in how organisations can measure performance to get more control over performance. Her focus is on making measurement more practical, engaging and meaningful.
Stacey is the creator of PuMP, one of the only true performance measurement methodologies. And she’s written two books on the subject – Practical Performance Measurement, and Prove It! How to Create a High-Performance Culture and Measurable Success.
Why is this topic important to you?
Measuring performance is important for general practice success, but it’s notoriously challenging to do.
Key takeaways from the session
Why measuring performance equals problem solving
The worst thing we can do with a KPI or performance measure
How 10-year-olds can help us write better goals
Why brainstorming must stop
The most valuable feature that off-the-shelf dashboards are missing
ANDREW GRIFFITH
The Entrepreneurial Futurist
Australia’s #1 Small Business Author
From humble beginnings growing up as an orphan to innovative entrepreneur, global speaker and international bestselling author, Andrew Griffiths is a powerful inspiration to business owners and entrepreneurs around the world. His passion is future proofing and he brings his own unique and entertaining style to this very big and very relevant topic.
Andrew Griffiths is best described as an entrepreneurial futurist – in other words he specialises in future proofing businesses across virtually every industry and in every corner of the planet. With 13 bestselling books sold in 65 countries (and he has just released his 14th book) and a client base that includes organisations such as the European Union, CBS, Hewlett Packard, Hertz and Telstra, to mention just a few of the 500 organisations he has worked with, he is clearly sought after to provide advice and wisdom for the smallest of businesses to the largest of organisations
Why is this topic important to you?
Hot off the back of my latest book, “Someone has to be the most expensive, why not make it you?”, this keynote presentation is designed to help business owners, entrepreneurs, leaders – really anyone in business, appreciate their worth and value in a changing world. Being the cheapest is a terrible strategy, filled with so many issues. But it’s not easy to start charging what you’re worth if we are running on old data, poor self worth and lack of an alternative model. My whole message here is that there has never been a time than right now to start charging what you are truly worth. And this covers a lot of ground. Energetic, fun and with a deep and powerful message, this is one of my most popular presentations.
RYAN SELA
General Manager, GP Book Keeping Services
With the rapidly changing environment in the medical industry, it now more than ever very crucial that you manage your finances in your business.
Be on top of your numbers!
Keep Close eye on your cashflow
Knowing key areas to focus, monitor and analyse
This session will help you get on the right track with your finances
Key takeaways from the session
Fixing Foundations
Leveraging some key automation, tools and systems
Tracking your numbers
Financial Operating System
KODY THOMPSON
Director, Lightning Sites
Director, GP Hero
Kody Thompson is best known as an award-winning entrepreneur, international speaker, and the founder of the hugely successful web development company Lightning Sites. Kody started his first business with $250 of business cards to pay the bills while working full-time as a volunteer Youth Pastor. Within just seven years Kody turned his $250 investment into over $3.5M profit. Building over 1,200 websites, servicing over 800 clients every month and generating in excess of 500,000 leads for his clients. Kody has built a team of over 100 virtual staff for Lightning Sites and has gone on to place over 300 virtual staff for his clients. On a personal note, Kody is a devoted husband and father of two girls. He is passionate about giving back and has launched a not-for-profit project in the Philippines Love @ Scale supporting 250 students.
Why is this topic important to you?
With the administrative demand placed on clinic’s ever increasing, and one of the biggest skills shortage ever seen in Australia – finding quality staff, keeping them, and staying on top of the day-to-day tasks within the clinic is nearly impossible – that is, if you are not embracing the power of Virtual Assistants.
With a well trained and managed Virtual Assisstant I can show you how you can save up to 70% on your administration staffing costs whilst doubling or even tripling your administrative output.
In this X minute presentation you will learn…
Key takeaways from the session
7 reasons why your clinic MUST embrace the power of Virtual Assistants
How Virtual Assistants will help your Australian team to be more productive and avoid burnout
A list of 138 things GP’s can outsource to a Virtual Assistant
How to ensure you and your patients data is kept safe when working with distributed team members
What are the 3 main ways to find a Virtual Assistant and which is best
How to calculate what you’ll pay, plus how and when to make payments
How to get your new hire off to a great start and build a winning culture
The 3 biggest management mistakes most make and how to avoid them
How to go from one to building a small or large team of Virtual Assistants
Dr Todd Cameron
General Practice Owner, Business Coach, Co-Founder – Scale My Clinic
Todd is a GP and opened his first clinic in 2003 in Caroline . He and his team grew Modern Medical to a network of nine locations. A founding Board Member of ASX listed BGD later Zenitas ASX : ZNT),Todd switched from running medical clinics to conducting due-diligence and saving owners from their own mistakes.
As a founder of Scale My Clinic, Todd’s personal mission is to give GP clinic owners their lives back and create financially sustainable GP Practices. He does this by helping our members design better teams and systems which open the door to excellence. b
Why is this topic important to you?
Australia-wide shortage of GPs means high competition for GPs. You either pay attention to it, or you lose.
Key takeaways from the session
Common mistakes
Build the bait
Get active - quantity > quality
Be prepared
Close the deal
Dr Sachin Patel
General Practice Owner, Business Coach, Co-Founder – Scale My Clinic
Sachin Patel is a GP entrepreneur specialising in business coaching whose mission is to help General Practice Owners transform their businesses and their lives. Sachin co-founded Scale My Clinic (2018). In addition, he operates Aged Care GP which he founded in 2014.
Sachin was the Managing Director (2015-17) of Dr Sicknote (now known as Qoctor) a revolutionary telehealth service for the Australian marketplace.
Sachin was Co-Founder and GP Principal at Laurimar Medical & Mernda Village Medical between 2010 and 2016 where he developed and oversaw the 19 doctor, 50 staff multi-site operation.
Sachin’s clients describe his coaching style as ‘subtle and highly effective’, ‘gifted at asking the right questions at the right time’.
Why is this topic important to you?
General Practices are facing unprecedented cost pressures whilst funding has been stagnant for a decade. Viability is at risk for many, and the only funding aside from government is Patients. Those who successfully deliver value to patients who will willingly pay have a distinct advantage.
Key takeaways from the session
Transition from bulkbilling to mixed or private billing
If you are already mixed or private billing, learn how to have more patients willing to pay more
How to deliver high value and charge accordingly - get paid what you’re worth
Eliminate waste on the expense side
Marcus Wilson
CEO – Surgical Partners
Marcus is an Engineer by training, and is passionate about implementing technology-based solutions for the complex challenges facing healthcare practices. Surgical Partners offers clients a mixture of industry level experience, as well as a track record of understanding and resolving issues at the practice administration level. Marcus holds Undergraduate degrees in Chemical Engineering and Commerce, an MBA from INSEAD, and is a CFA charter holder.
Why is this topic important to you?
Recent payroll tax case law has intensified scrutiny on how practices manage their customer doctors’ funds. There are a number of options; all with their many pros and cons; this session will provide practical insights on how to implement and sustain the change required to achieve these options.
Key takeaways from the session
Always seek professional legal and accounting advice
No option is without cost and risk
Plan for the change management pain involved
Tips to avoid losing your staff and doctors in the process
There is light at the end of the tunnel
DR KAREN PRICE
RACGP President
As a former practice owner, RACGP Victoria Co-Deputy Chair, Chair of Women in General Practice and a GP for more than 25 years, Dr Karen Price came to the role of President with plenty of experience under her belt. Karen’s priorities as RACGP President include transforming the vision of a vital general practice sector. This includes funding for general practice and improving the college’s engagement with members from remote/rural to urban areas. Establishing a lifelong college of innovative learning to support new GPs through their vocational journey is an essential RACGP business. Karen is passionate about GPs thriving through effective communication, good governance, teamwork and patient safety, and providing the profession the support it needs to carry out the purpose of our work – high-quality holistic and longitudinal patient care. She continues to promote leadership, advocacy, peer support and evidence-based medicine in her research and her clinical general practice. She is also finishing her PhD at Monash University on the role of peer connection in Australian general practice. Every day of Karen’s Presidency will be dedicated to getting GPs the resources they need to do the job they were trained to do while meeting the high standards the RACGP has always set. It’s our college, so ‘members first’ is a priority.
Paul Copeland
Director – William Buck
Paul is a Chartered Accountant and Director at William Buck Chartered accountants with over 25 years’ experience advising clients in the medical industry in relation to business development, strategic planning and tax effective structuring.
Paul’s experience includes assisting practices at a start-up phase, working with group practices and assisting individuals to sell their practice.
Paul has extensive knowledge on practice valuations, benchmarking and payroll tax.
Paul’s expertise in the medical industry has seen him work and present with organisations including the Australia Medical Associated, the Australian Association of Practice Managers and the RACGP to name a few.
Why is this topic important to you?
A deep dive into what you need to be aware of in relation to payroll tax and your practice Latest benchmark data on financial performance for your practice to help in setting budgets Financial opportunities for your practice from a tax perspective
Key takeaways from the session
Understanding the “real” potential for payroll tax in your practice and how to minimise this risk
Use benchmarking data to help plan financially for the coming year
Maximise your opportunities to minimise tax legally
Guaranteed walk away with something you did not know
DR EMILY CARROLL
Co-Owner at Pear Tree Family Practice
Dr Emily Carroll is a Scale My Clinic coach, General Practitioner and co-owner of Pear Tree Family Practice, located in Glenelg, South Australia. Pear Tree Family Practice was started from scratch with another general practitioner, based on a shared passion for high quality patient centred care. Through harnessing system approaches, learning about the business of general practice, embracing technology, change and feedback from everyone, owning a general practice has changed from a hassle to a pleasure.
The Leader’s Journey facilitated by Dr Emily Carroll
Harnessing the skills of your team, determining the direction, coaching through difficult times and making hard decisions are all part of a leader’s role. The way we approach obstacles and situations has a big impact. Our techniques, decision making and degree of skill will change and improve over time.
This session will explore the journey of two members of Scale My Clinic, as they share their experiences of what did and didn’t work as leaders, the challenges they encountered, how they overcame these and the lessons they learnt. Often general practice can feel very isolating but by sharing our stories we realise that other owners are experiencing the same issues.
Chris Smeed
Co-founder & CEO – Cubiko
Chris Smeed is the co-founder and CEO of Cubiko, an innovative platform that gives practice operators the data and insights they need to run a great clinic. Chris has seen firsthand the opportunities that can be realised through harnessing the power of practice data, having worked across practice management and practice support roles himself for over a decade.
Why is this topic important to you?
The landscape of general practice is rapidly changing. Join Chris as he unpacks insights from hundreds of practices to see exactly where the industry is heading, and how practice owners can use their own data to overcome these new challenges.
Key takeaways from the session
The General Practice industry trends found in benchmarking data
What these trends mean for practices and practice owners
Why practice owners need to adopt data
How practice owners can save time and see more patients through improved process
Dr Sarah Chalmers
President-Australian College of Rural and Remote Medicine
Dr Sarah Chalmers worked in East Arnhem Land for 15 years, before moving to North Queensland in 2019. She has worked in private general practice, hospitals and remote Aboriginal communities and homelands throughout the Northern Territory and is now working as a locum Rural Generalist in Western Queensland. She has always been interested in medical education, teaching medical students at Flinders University in the NT and is now at James Cook University. She also enjoys teaching and supervising GP and RG registrars. Her clinical interests include remote practice, Aboriginal and Torres Strait Islander health, occupational and sports medicine.
Dr. Emily Carroll
National Director, CommBank Health Strategy & Insights
Kim has 35 years banking experience and performs a national role providing expert advice, training and oversight to health banking specialists around Australia on lending criteria and structuring, the regulatory and compliance landscape, current and future trends impacting the sector, benchmarking and risk appetite. Kim has a strong reputation for delivering market-leading solutions for clients.
Why is this topic important to you?
General practice owners today face falling real income from the MBS, rising inflationary cost pressures, a rapidly evolving technological landscape and changing patient expectations. We explore how practice owners are adapting, embracing technology and successfully growing their business.
Key takeaways from the session
What are the macro economic factors impacting general practice.
How are practice owners maintaining / increasing profits against rising costs.
How can technology both enhance the patient experience and improve sustainability of a practice.
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Paul Copeland
Director William Buck
Paul is a Chartered Accountant and Director at William Buck Chartered accountants with over 25 years’ experience advising clients in the medical industry in relation to business development, strategic planning and tax effective structuring.
Paul’s experience includes assisting practices at a start-up phase, working with group practices and assisting individuals to sell their practice.
Paul has extensive knowledge on practice valuations, benchmarking and payroll tax.
Paul’s expertise in the medical industry has seen him work and present with organisations including the Australia Medical Associated, the Australian Association of Practice Managers and the RACGP to name a few.
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