Episode 64

The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone with Karlea Wootton

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 Ever wondered how a fresh perspective can transform your clinic from good to great? 

In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic. 

Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

  • Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)
  • Identifying the work that actually move the needle and ensure meaningful progress (07:18)
  • Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)
  • Shifting the team’s focus to outstanding patient experiences beyond clinical care (25:42)
  • How to confidently price and bill based on value for practice sustainability (30:43)
  • What it takes to make sure your team scales with you (39:13)
Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.
 
If you haven’t listened to our previous episode talking about Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners, go back and check out Episode 63. 
 

ABOUT KARLEA WOOTTON
Karlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.

 

WHERE TO FIND KARLEA WOOTTON
Website: www.tsmp.net
LinkedIn: https://www.linkedin.com/in/karlea-wootton-0a317213b/

 

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