General Practice is under pressure like never before. Pharmacies, nurse-led clinics, telehealth platforms and government-funded walk-in centres are all positioning themselves as “GP alternatives” – and it’s leaving many Practice Owners anxious, frustrated, and questioning how they stay relevant and sustainable.

In this episode, Dr Todd Cameron sits down with Dr Sachin Patel for a candid, at times uncomfortable, but deeply important conversation about standards in General Practice and why the future of GP clinics won’t be won through speed, volume, or transactional medicine.

Instead, they unpack what actually makes General Practice indispensable: transformational care, deep relationships, strong professional standards, and leadership at the patient, practice, and community level.

This is not just theory. It’s a call to lift the bar — clinically, culturally, and commercially — so your clinic becomes the place patients choose, teams want to work in, and communities trust. 

If you’re feeling pressure from competition, workforce challenges, or a system that seems stacked against General Practice, this conversation offers something rare: clarity and control. It reminds you that the future of your clinic isn’t decided by politicians or platforms — it’s shaped by the standards you choose to lead by.

Listen in, reflect honestly, and ask yourself: Are we building a transactional clinic … or an indispensable one?

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:00 – The threat of transactional medicine and why GPs are playing into it
• 02:59 – Why transformational care is something no shortcut provider can replicate or replace
• 12:05 – Professionalism inside the practice and why ownership starts with standards
• 20:58 – Thinking beyond the consulting room and understanding the strategic advantage of genuine community leadership
• 24:06 – Defining a 10/10 GP experience and raising the bar year after year

QUOTES

“The gold in General Practice, as well as the gold in the business of General Practice, is solving the problem they didn’t even know they had.” – Dr. Sachin Patel

“You could be a professional, but that doesn’t mean you’re conducting yourself with professional standards and professionalism. Professionalism is about teamwork, communicating and elevating everybody around you.” – Dr. Todd Cameron

“You don’t want to retire in 30 years and actually not have had 30 years of experience. What you did have was one year of experience repeated 30 times.” – Dr. Todd Cameron

“Together, the shared contribution must be greater than the individual contributions. We must be able to build something better.” – Dr. Todd Cameron

Missed the previous Episode?

Listen to Episode 85 here: NFE: The Leadership Rule That Transforms the Owner–PM Relationship Overnight