If you’re a GP or Practice Owner who’s ambitious but exhausted, this episode is just what you need. 

Dr Lucy Randall shares how she went from UK GP partner to co-owning three Australian clinics without sacrificing her family, her sanity, or her standards. You’ll hear the practical moves that matter: buying existing sites (not shiny fit-outs), standing up a minimum viable clinic quickly, and reinvesting profits with discipline. 

We unpack the real levers for scaling plus Lucy’s refreshingly honest recruitment playbook that actually works in a tight market. We also go deep on leading through Medicare and policy changes with transparency and collaboration so your doctors feel supported (and stay). 

Finally, Lucy talks candidly about building with a life partner, creating boundaries that protect home life, and ditching the guilt by outsourcing low-value tasks so you can be present with your kids and present for your team. 

If you want a bigger clinic and a better life, this is your next right step. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 04:14 – Launch fast, refine later
• 10:35 – Lead across multiple sites without burning out
• 15:29 – A recruitment engine that actually works 
• 21:56 – Navigating Medicare & policy change with confidence
• 31:31 – Buying back your time so you stay effective at work and at home

ABOUT DR LUCY RANDALL

Dr Lucy Randall

BSc(Hons), MbChB, FRACGP, CEDC-GP

Dr Lucy ‘s passion is to provide high quality, individualised health care in a General Practice setting. Over recent years, in partnership with other GPs, this has extended to creating and running clinics where GPs can thrive while providing great care to local communities. She is also lead Director for Huntley Home Care, which provides assistance at home for people in receipt of Support at Home packages. 

Clinically, Dr Lucy looks after the medical needs of patients of all ages, with special interests in people experiencing complex or multiple medical conditions, mental health difficulties, ADHD and eating disorders.

Dr Lucy provides supervision for GP registrars, medical students and for GPs under AHPRA restrictions. She is a Board member of the Australian Society for Psychological Medicine, a GP Trainer with the Black Dog Institute and serves in several GP Mental Health Standards Collaboration working groups. 

Outside of work, Lucy enjoys spending time with her young family, horse riding and breeding Connemara ponies. 

WHERE TO FIND DR LUCY RANDALL

Website: https://ninoxhealth.com/

Website: https://ninoxhealth.com/meet-the-team-chancellor-park/dr-lucy-randall/ 

QUOTES

“You can run a good practice and be profitable and still be fair to your GPs.” – Dr. Lucy Randall

“Pace yourself and not try to do everything all at once. There’ll be twenty different things you want to do, but nothing gets done if you focus on too many. So it’s about paring it back to what’s most important right now.” – Dr. Lucy Randall

“I’m a big fan of minimum viable product. Just get moving, get something fit for purpose, and then worry about fancy later. You minimise risk that way.” – Dr. Sachin Patel 

“A key part of leadership is for your team to feel safe to bring issues to you. If they feel there’s a cabal or something going on that they can’t enter into, then you don’t get the problems raised. And if you don’t know those, you can’t solve them.” – Dr. Sachin Patel

Missed the previous Episode?

Listen to Episode 88 here: Scaling in an MMM5 Town: The Real Story Behind Growing From 2.3 to 8.5 FTE GPs