Episode 126
The Unpaid Work Eating Your Practice Alive
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General Practice is doing more work than Medicare ever sees.
Results arrive after the consultation. Referrals need chasing. Reminders need resetting. Patients show up with tests ordered elsewhere, advice from multiple providers, and no clear idea who is responsible for pulling it all together.
Dr Danielle McMullen has spent years advocating at the highest levels of Australian healthcare, including two years as AMA President, while continuing to work as a GP.
In this episode, she joins Todd to talk about the growing gap between the work GPs are funded to do and the work they’re actually carrying, why fragmented care is pushing more responsibility back onto patients and Practices, and what General Practice needs to protect as healthcare becomes more digital and consumer-driven.
What You’ll Get From This Episode
- Why so much GP work happens outside the consultation and goes unpaid
- How fragmented care pushes more follow-up and coordination back onto General Practice
- Why patients are increasingly being asked to manage their own recalls, results and next steps
- Where AI and digital health help, and where clinical judgement still matters
- Why GP ownership and clinician-led care still matter in a more commercial healthcare system
Resources Mentioned:
MD Calc, the clinical decision tool referenced when discussing where AI helps and where judgement still wins.
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Connect with Todd: LinkedIn
Connect with Sachin: LinkedIn
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P.S. Whenever you’re ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:
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