In a world obsessed with change, this episode gives you a new perspective. Dr Todd Cameron and Dr Sachin Patel explore what stays the same in General Practice — the timeless fundamentals that every Clinic Owner must protect if they want to build a thriving, future-proof business. 

From the unshakable “Four A’s” of patient expectations to the irreplaceable value of human connection in care, Dr Todd and Dr Sachin break down what truly endures, no matter how fast technology, politics, or funding shifts around us.

This conversation is equal parts grounding and empowering, a must-listen for Practice Owners who want to cut through the noise, refocus on what matters, and lead with confidence in the decade ahead.

This episode feels like a deep exhale, reminding Clinic Owners that while the industry evolves, the heart of General Practice doesn’t. It’s honest, practical, and quietly motivational, perfect for overwhelmed owners who crave clarity and stability.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Four factors that define patient loyalty (02:02)
• How to strengthen your diagnostic instincts and protect the patient–doctor bond when automation takes over the basics (14:31)
• How to build clinics that patients and teams never want to leave (28:06)
• Staying commercially smart amid the larger forces reshaping healthcare (48:47)
• What real alignment looks like and how to create a culture that’s ready for both disruption and growth (59:14)

QUOTES

“Diagnosis isn’t a simple skill to acquire. There’s a lot of training and information that comes behind it. Whilst technological changes may enhance the ability and speed to which you get to a diagnosis, I don’t think they replace the diagnostic process. Doctors are uniquely positioned, especially GPs, to do that differentiation.” – Dr. Dr. Sachin Patel

 “As General Practice evolves and changes, and some of the roles modify, GPs are asked to do more complex work. The role of the nurse will become even more important in a General Practice.” – Dr. Sachin Patel

“Ultimately, the therapeutic relationship is about trust and respect, the value of somebody who knows you longitudinally. We know longitudinal healthcare is important.” – Dr. Todd Cameron

“Doctors seem reluctant to embrace the consequences of the decision to universally bulk bill. If you don’t embrace it, you’re going to miss the opportunities and get caught up on what you lose.” – Dr. Todd Cameron

Missed the previous Episode?

Listen to Episode 78 here: Six Hours of Reception Work Done in Thirty Minutes: The AI Fix for GP Admin Overload with Melvin Chen