Reservoir Medical Group has been open since 1960. Four generations of patients. A fifth now starting.

For 10 years the Medicare freeze made it hard to keep the doors open. Then COVID hit on top of it. When Sachin asked Lindsay Hyde what she was trying to solve when she first joined Project X, her answer was three words: “We were trying not to go under.”

She didn’t. Six years after taking a leap of faith and moving from 9 consult rooms to 13, they’re at capacity. A nurse recently couldn’t find a free room to run a health assessment. Now Lindsay is in conversations with the shopping centre about knocking on the neighbours’ door.

What You’ll Get From This Episode

• How a four-person management team ended the era of good ideas dying quietly in the hallway
• Five previous registrars returned as fellows — the retention number that tells the whole story
• “If you don’t do your business CPD your Practice might die” — the reframe that cuts through every vocation argument
• The Roger Federer principle Lindsay borrowed from Todd and never put down
• How the leap from 9 to 13 rooms worked, and why 12 months later they were nearly out of room again