Running a clinic shouldn’t feel like constant firefighting, yet so many Practice Owners find themselves trapped in chaos, tolerating mediocre standards, and carrying the weight of accountability alone.

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack why teams fail to meet expectations, how leadership missteps fuel the chaos, and what Clinic Owners can do to create a culture of clarity, accountability, and calm.

From the hidden cost of tolerating “good enough,” to the crucial difference between collaboration and consensus, this conversation shines a light on the systems and leadership practices that either hold clinics back or propel them forward. You’ll walk away with practical strategies to reset standards, delegate effectively, and build the kind of high-performance team that gives you back time, energy, and peace of mind.

If you’re a Clinic Owner who feels trapped in chaos or frustrated by underperforming teams, this episode will give you the clarity, tools, and confidence to lead differently, and scale faster, smarter, and with far less stress.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why accountability starts with you as the Clinic Owner (01:25)
• Tell-tale signs that your practice is normalising dysfunction and why this mindset prevents calm, consistent patient care (05:31)
• Building accountability structures so you’re not carrying the load alone (13:28)
• Making leadership decisions so your team stays aligned even when not everyone agrees (23:52)
• Delegating without slipping into micromanagement or abdication (28:01)
• Creating a high-trust partnership with your PM to transform your clinic in 6–18 months (36:15)

Missed the previous Episode?

Listen to Episode 72 here: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie Thomson

QUOTES

“This is the failure of leadership. You, as leader, need to be accountable for the performance of your team, and until you accept that, you’re not going to see improvement.” –  Dr. Todd Cameron

“The purpose of leadership is collaborative. Leadership is to listen to the information, listen, take in the inputs, and then make the call. And everyone else’s job is to get behind that person, whether they agree or don’t agree. They’ve had their say, and then it’s about loyal disagreement rather than disloyal agreement.” – Dr. Sachin Patel