What happens when someone walks into Practice Management with zero healthcare experience, no systems, no training, and a team already set in their ways – yet goes on to build one of the most admired clinics in the Scale My Clinic community?

In this episode, Bec Whitehurst shares her journey from “I didn’t even know what Medicare was” to overseeing two thriving practices, managing 26+ doctors, and creating a culture that attracts and keeps phenomenal people.

This conversation is a masterclass for Clinic Owners who feel overwhelmed, burnt out, or uncertain about how to empower their team. Bec lifts the curtain on trust, leadership, hiring, growth, opening a second site, navigating conflict, and what she learned from a complete cultural breakdown that forced her to rebuild from scratch.

If you’re a Clinic Owner or Practice Manager who wants to scale without losing your sanity (or your team) this conversation will change the way you lead.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:58 – Why transferable skills matter
• 05:54 – How to survive the first months as a PM with no systems, no handover, & no roadmap
• 10:34 – Winning trust fast and the relationship strategies that make or break a practice
• 16:22 – Growing & expanding a clinic, and how culture and systems drive sustainable scale
• 26:56 – How misalignment, unclear roles, and lack of communication quietly destroy a practice long before problems become visible
• 41:59 – Practical frameworks that reduce overwhelm, prevent bottlenecks, and give owners more time back
• 51:21 – How to create empowered managers, what leadership really requires, and how to stop bottlenecking growth

QUOTES

“You went in, you built relationships, you asked their pain points, and then solved them so you could build trust quickly.” – Dr Sachin Patel

“When you keep pushing and come through the valley of suck, you come out better and stronger because you keep going and improving.” – Dr. Sachin Patel

“Your people are everything. Have the right people in the right places, and trust your instincts.” – Bec Whitehurst

“Just because it’s the way you do it doesn’t mean it’s the best way.” – Bec Whitehurst

ABOUT BEC WHITEHURST

I’m Rebecca Whitehurst, Business Manager at Grove Medical, overseeing two clinics in Perth. I love turning chaos into structure, helping people thrive, and learning from every mistake, all while living my best millennial life as a coffee-fuelled, dog-obsessed people person.

WHERE TO FIND BEC WHITEHURST

• Website: https://grove-medical.com.au/ 

Missed the previous Episode?

Listen to Episode 82 here: The Walker Street Way: How BM Jessica Led a Culture Shift, a Clinic Move, and a Doctor Uplift; All at Once